We are Supergroup Internet Limited. We operate the website at Superdry.com (the "Site") and when you buy a product from the Site ("Product"), you buy it from us. 

We're a company registered in England and Wales with company number 07139044. Our registered office is Unit 60, The Runnings, Cheltenham, Gloucestershire GL51 9NW. Our registered VAT number is GB974823775. 

If you need to contact us, see our Contact us page for a list of the different ways you can reach us. 

We have terms and conditions ("T&Cs") for a few different reasons: 

• they contain the rules which apply to your use of the Site, including material you might upload in reviews; 
• they set out all the rules which apply to your purchase of a Product; and 
• they contain information which we need to tell you, for example your rights under the Consumer Contracts Regulations. 

If you use the Site, purchase a Product or upload any material onto the Site, you are confirming to us that you agree to the then current T&Cs. They are legally binding on us both. 

So, please read them and click here to print or save them if you like. Our T&Cs were last updated on 24 July 2024. Contact us if you have any questions about them. 

The T&Cs go hand in hand with some other documents which contain other important information: 

• our Privacy Policy, where we tell you what information we collect about you and how we use and disclose it ("Privacy Policy"); 
• our Delivery Policy, where we tell you about delivery options for a Product and any restrictions on where we can deliver or extra charges ("Delivery Policy"); and 
• our Returns Policy, where we tell you how to return a Product in certain circumstances including because you have changed your mind under the Consumer Contracts Regulations ("Returns Policy"). 

When we sell a Product to you, just like all purchases, there's a contract in place for that sale. This section of our T&Cs explains how that works. 

Your order via the Site for a Product is an offer to buy that Product from us. When we get your order, we will send you an order confirmation email listing each Product you have requested to buy and an estimated delivery date. 

This order confirmation email is acceptance of your offer by us. At that point a contract will be made between us for you to buy, and for us to sell, the Product that you have requested to buy. 

You'll know when we have despatched a Product, because we will send you an email letting you know. 

The price of any Products will be as quoted on our Site from time to time, except in cases of obvious error. These prices include VAT but exclude delivery costs, which will be added to the total amount due. See our Delivery Policy for more information on this. 

Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced. We will normally verify prices as part of our despatch process. Where a Product’s correct price is less than our stated price, we will reimburse the difference to you once the product has been delivered and you have confirmed you will not be returning it. If a Product’s correct price is higher than the price stated on our Site, we may either contact you and ask you if you would like to proceed with the order at the correct price, or we may contact you to tell you that we have cancelled your order (and you will then need to place a new order if you still wish to buy the Product). 

By placing an order on the Site, you confirm that the payment details provided by you are valid and that when your order is accepted and processed by us, payment will be made in full. 

Delivery dates are estimated and are not guaranteed. Subject to stock availability, we aim to despatch a Product ordered before 7.30pm on the same working day. 

We will always try to fulfil orders, but our only responsibility to you where a Product is no longer available, or if we are unable to supply a particular Product for whatever reason, is to make sure we do not charge you for the Product or to provide you with a refund for the product.

There may also be some places we cannot deliver to. If you would like to know more about delivery options, prices and restrictions, see our Delivery Policy. 

It is important that each Product’s use and care instructions are followed properly. 

For garments, it is important that washing instructions are followed exactly as stated on the label. Each garment is wash-tested thoroughly and quality-checked on each production batch prior to leaving the manufacturer. For accessories, it is important that manufacturers’ instructions about any restrictions on use are followed. 

It is your responsibility to take reasonable care of the Product you have bought. We are not responsible to you to the extent that the problem with your Product is caused by your incorrect use or care. 

But we also understand that sometimes things don’t go according to plan. If there is a problem with your Product, just get in touch as described below and we’ll try and help you. 

If you think the Product you received is faulty, please visit our online Help Centre to connect to our Customer Service Team. You can speak to them using Livechat during their opening hours or via email in which case we’ll get back to you within 48 hours. The team will tell you how to proceed. Please include as many details as possible about the fault. 

If you have received an incorrect Product in your order, please visit our online Help Centre to connect to our Customer Service Team. You can speak to them using Livechat during their opening hours or via email in which case we’ll get back to you within 48 hours. We will then advise on how to proceed with the return. Please include as many details as possible about the incorrect item. 

Sometimes we don’t send everything you’ve ordered at the same time, so please check your packing note and despatch emails to see if any of your items will be arriving separately. 

If the packing note states an item should be in your parcel but it is not, please visit our online Help Centre to connect to our Customer Service Team, who will try to rectify the mistake as quickly as possible. 

We have taken every care in the preparation of the material on our Site. However, the material displayed on our Site is provided without any guarantees, conditions or warranties as to its accuracy or suitability for any particular purpose. If you notice a problem, feel free to let us know and we’ll see if we can try and fix it. 

If the need arises, we may suspend access to our Site to carry out routine or emergency work. We will not be responsible if for any reason our Site is unavailable. We will not be responsible to you for any errors or omissions, or any technical problems you may experience, or any use you make of the material on the Site, any websites linked to it or any materials posted on it. 

If we are in breach of these T&Cs, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you order the relevant Product or the time you otherwise use the Site. 

Our total responsibility to you in relation to an order placed by you for a Product will be limited to the amount paid by you for the Product. 

These limitations and exclusions do not affect your statutory rights and only apply to the extent permitted by applicable law. Nothing in these T&Cs shall limit our liability for personal injury or death caused by our negligence. 

Because we sell Products for personal use only our responsibility to you shall not for any reason include any business losses such as lost data, lost profits, lost sales or business interruption. 

“superdry” is a registered trade mark of DKH Retail Limited (trading as Laundry Athletics), a member of our group of companies. Members of our group of companies are the owners or the licensees of all trade marks, and all other marks, trade names, brand names, business names, illustrations, images, logos, registered or unregistered designs, copyrights and other intellectual property rights which appear on our Site. 

You are licensed to use the material on the Site on a very limited basis: just to use the Site as intended and in accordance with these T&Cs for your own personal, non-commercial use. Nothing more, nothing less! You may not otherwise copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any part of our Site. 

The rules 

Some areas of the Site allow you to enter content. We want everyone using the Site to have a good experience, so you promise that your content (“Content”) will not: 

• contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory; 
• promote sexually explicit material, violence or discrimination based on race, sex, religion nationality, disability, sexual orientation or age; 
• infringe any copyright, database right, or trade mark, or any other intellectual property rights of any other person; 
• be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person; 
• be used to impersonate any person, or to misrepresent your identity or affiliation with any person or give the impression that they emanate from us, if this is not the case; or 
• be used to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material. 

Who owns content posted 

By submitting Content you are granting us (and our group of companies) a perpetual, royalty-free, non-exclusive, irrevocable licence to reproduce, modify, translate, make available, distribute and sublicense the Content in whole or in part and in any form, including for marketing purposes in our own materials and on social media. 

Your responsibilities 

You will be responsible for all losses, costs and expenses reasonably incurred by us, all damages awarded against us by a court and all sums paid by us as a result of any settlement agreed by us because of: 

• any claim by any third party that your Content is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or is in breach of any applicable law, regulation or code of practice; 
• any claim by any third party that your Content infringes that third party’s copyright or other intellectual property rights; and 
• any claim by any third party that your Content breaches any confidentiality or privacy rights. 

Removal of Content 

We reserve the right to refuse to post Content on the Site or to remove Content already posted on the Site, although we do not actively moderate content posted. 

You must not try to re-post Content that we have refused to post on the Site or that we have previously removed from the Site. 

You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored, or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. 

By breaching this provision, you may commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately. 

We may from time to time make available through our Site certain services provided by third parties. To gain access to these services, you must register with these third parties and deal with them direct. 

We have no control over the content of those third party sites or the performance of these services. Accordingly, you use these services at your own risk and we accept no responsibility for them or for any loss or damage that may arise from your use of them. 

We will not be responsible for any failure to perform, or delay in performance of, any of our obligations towards you that is caused by events outside our reasonable control including Acts of God, fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central Government or other competent authorities. 

If any of these terms and conditions is held to be invalid, the remaining terms and conditions shall continue to be valid to the fullest extent permitted by law. 

These T&Cs contain the whole agreement between us and you relating to the supply of Products and/or your use of our Site. No additional terms or conditions requested or communicated in any way by you will form part of our contract whether accepted or not by an employee of ours. 

We may revise and amend these T&Cs from time to time. You will be subject to the terms and conditions in force at the time that you order Products from us or otherwise use the Site. 

We are under a legal duty to supply products that comply with the contract for the sale of products between you and us. We want you to be completely happy with your purchase so if your goods are faulty we will refund you or replace them for up to a year from purchase in most cases, just contact our customer service team via our online Help Centre. 

See below for a summary of your key legal rights in relation to the product. Nothing in our terms will affect your legal rights. 

Summary of your key legal rights 

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. 

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your product your legal rights entitle you to the following: 

• up to 30 days: if your item is faulty, then you can get a refund; 
• up to six months: if your faulty item can't be repaired or replaced, then you're entitled to a full refund, in most cases. 

If you are not satisfied with your purchase you can return it in accordance with our returns policy. If you are not happy with the response you receive or anything else about your experience with Superdry you can contact our customer services team directly.

Once our customer services team have received your complaint we will acknowledge it by email within 24 working hours, so if we receive your complaint at 5pm on a Friday you will receive an acknowledgement by 5pm the following Monday.

If your issue is straightforward we will be in touch with a resolution within 72 working hours of sending the acknowledgment to you.

If you do not feel that your complaint has been fully resolved when you receive the final response from our customer services team please let our customer services team know and they will refer your complaint to our complaints team. Our complaints team will deal with your complaint in line with the timescales set out above.

If you are still unhappy with the resolution and you have purchased in store, you can contact a certified alternative dispute resolution provider to help negotiate a solution with us and we will co-operate fully with this process. The following providers can provide alternative dispute resolution services:

Provider

Pro Mediate UK Limited   

The Retail Ombudsman   

Dispute Resolution Ombudsman

Ombudsman Services   

NetNeutrals EU Limited

Website

www.promediate.co.uk

www.theretailombudsman.org.uk

www.disputeresolutionombudsman.org

www.ombudsman-services.org

www.netneutrals.com

If you have purchased from us online and are still unhappy with the resolution, you can submit your dispute for alternative dispute resolution online here:

https://ec.europa.eu/consumers/odr/

If you have had credit or the offer of credit applied to your account, please be aware of the following: 

• Superdry (‘We’, ‘Us’, ‘Our’) credit is redeemable against any of our merchandise online at www.superdry.ie 
• Credit can only be redeemed against a registered email address, therefore an account will need to be created. 
• Credit is non-transferable, non-exchangeable, non-refundable and cannot be exchanged for cash. 
• The value of credit on the account will automatically be deducted at the checkout and will be reflected on the order confirmation and invoice. 
• If the value of goods exceeds the credit value loaded on to your account the remainder must be paid using another payment method. 
• Credit is only available for a limited time period. If credit is not used within the set time frame, the credit will expire. 
• Credit is only available for online orders and cannot be used for in store purchases including Kiosk orders. 
• Credit cannot be used to purchase Gift Cards. 
• Credit can be used for most purchases, although at certain times exclusions may apply and We reserve the right to amend these at any time. 
• If you wish to return items purchased using your credit, you may do so subject to our returns policy which can be found here. 
• If a refund is made for any purchase using credit combined with another method of payment and the total to be refunded is more than originally paid using your credit, then any outstanding balance will be refunded by the original payment method (debit/credit card or cash). 

This single use offer can only be used against purchases of full price products. Offer valid for two weeks from receipt of code to those who have not previously signed up or have not previously purchased from Superdry directly. Available at Superdry.ie only. This offer cannot be used for the purchase of gift cards. Household quantities only. No cash alternative will be offered. Not valid with any other offer. Offer not available for Superdry employees. Any refund will take into account the discount received. Superdry reserves the right to withdraw or change these terms and conditions on reasonable notice. Your statutory rights are not affected.