Terms and Conditions

Dedicated website helpline: +44 (0)333 3212222

Who Is Superdry?

We are Supergroup Internet Limited. We operate the website at Superdry.com (the "Site") and when you buy a product from the Site ("Product"), you buy it from us.

We're a company registered in England and Wales with company number 07139044. Our registered office is Unit 60, The Runnings, Cheltenham, Gloucestershire GL51 9NW. Our registered VAT number is GB974823775.

If you need to contact us, see our Contact us page for a list of the different ways you can reach us.

Why we have the Terms And Conditions

We have terms and conditions ("T&Cs") for a few different reasons:

  • they contain the rules which apply to your use of the Site, including material you might upload to the blog and in reviews;
  • they set out all the rules which apply to your purchase of a Product; and
  • they contain information which we need to tell you, for example your rights under the Consumer Contracts Regulations.

If you use the Site, purchase a Product or upload any material onto the Site, you are confirming to us that you agree to the then current T&Cs. They are legally binding on us both.

So, please read them and click here to print or save them if you like. Our T&Cs were last updated on 6 June 2014. Contact us if you have any questions about them.

The T&Cs go hand in hand with some other documents which contain other important information:

  • our Privacy Policy, where we tell you what information we collect about you and how we use and disclose it ("Privacy Policy");
  • our Delivery Policy, where we tell you about delivery options for a Product and any restrictions on where we can deliver or extra charges ("Delivery Policy"); and
  • our Returns Policy, where we tell you how to return a Product in certain circumstances including because you have changed your mind under the Consumer Contracts Regulations ("Returns Policy").

Ordering A Product From Us: How The Contract Works

When we sell a Product to you, just like all purchases, there's a contract in place for that sale. This section of our T&Cs explains how that works.

Your order via the Site for a Product is an offer to buy that Product from us. When we get your order, we will send you an order confirmation email listing each Product you have requested to buy and an estimated delivery date.

This order confirmation email is acceptance of your offer by us. At that point a contract will be made between us for you to buy, and for us to sell, the Product that you have requested to buy.

You'll know when we have despatched a Product, because we will send you an email letting you know.

Price and Payment

The price of any Products will be as quoted on our Site from time to time, except in cases of obvious error. These prices include VAT but exclude delivery costs, which will be added to the total amount due. See our Delivery Policy for more information on this.

Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced. We will normally verify prices as part of our despatch process so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when despatching the Product to you. If a Product’s correct price is higher than the price stated on our Site, we may either contact you and ask you if you would like to proceed with the order at the correct price, or we may contact you to tell you that we have cancelled your order (and you will then need to place a new order if you still wish to buy the Product).

We accept payment via the payment methods shown here.

By placing an order on the Site, you confirm that the payment details provided by you are valid and that when your order is accepted and processed by us, payment will be made in full.

Availability and Delivery of Products

Delivery dates are estimated and are not guaranteed. Subject to stock availability, we aim to despatch a Product ordered before 7.30pm on the same working day.

We will always try to fulfil orders, but our only responsibility to you where a Product is no longer available, or if we are unable to supply a particular Product for whatever reason, is to make sure we do not charge you for the Product.

Our standard UK delivery service is free. If you select an express delivery method there will be a delivery charge.

For delivery to the United States of America, you will be liable to pay for any customs and duty charges for orders over $800. Please note, the value of $800 is the total order value before promotions or discounts have been applied.

There may also be some places we cannot deliver to. If you would like to know more about delivery options, prices and restrictions, see our Delivery Policy.

I’ve changed my mind about My Order – I’d like to return a product for a refund

Under the Consumer Contracts Regulations you have until 14 working days after you receive certain products to tell a retailer that you’ve changed your mind and would like to send it back. In fact, we don’t think that’s long enough, so we’re giving you 28 days after you receive a Product.

The Consumer Contracts Regulations only apply to certain categories of products. What this means is that you cannot change your mind and send any of the following Products back:

  • Products that have been personalised for you, including items that have been tailored or altered by you
  • Products that, by their nature, cannot be sent back (e.g. swimwear and underwear)

If you change your mind, you must return the Product to us. Until you have decided whether to send a Product back to us, remember that the Consumer Contracts Regulations put a duty on you to take good care of them.

This doesn’t mean you can’t try the Product on or inspect it to see if it’s right for you. All we ask is that you treat our Products with the same care as you would in our stores. So please try to keep the tags on, don’t mess with any hygiene seals or stickers and retain the original packaging as neatly as you can.

You will not be responsible for the cost of sending the Product back to us if you change your mind as long as you use our recommended delivery service, details of which are given in our Returns Policy. If we do not receive the Product back we may arrange for collection of the Product from you at your cost. If you do not send the Product back, or have not looked after the Product and we receive it back damaged, we could make a claim against you for the loss/damage.

Full details on returns can be found in our Returns Policy.

To let us know you have changed your mind and wish to cancel your order, please email us at care@superdry.com. Please keep a copy of your cancellation email. Once you have emailed us, please follow the instructions in our Returns Policy on how to return the Product to us.

We will issue you with a refund within 14 days of the earlier of receipt of proof of posting of the Products or the date that we receive the Products, including the cost of delivering the Products to you.

We issue refunds via the payment method you used to place the order. If you would like to exchange your Product(s) rather than be issued with a refund, please see the section below.

I like the product I’ve ordered – but I’d like a different size/colour

If you would like to exchange your Product for a different size or colour, please let us know within 28 days of the date of receipt of the Product. Please follow the section above on cancelling your order and, at the time you cancel your order, just tell us that you’d like an exchange instead of receiving a refund.

If the size/colour you have requested in exchange is unavailable we’ll let you know and issue you with a refund instead.

Problems with your order

It is important that each Product’s use and care instructions are followed properly.

For garments, it is important that washing instructions are followed exactly as stated on the label. Each garment is wash-tested thoroughly and quality-checked on each production batch prior to leaving the manufacturer. For accessories, it is important that manufacturers’ instructions about any restrictions on use are followed.

It is your responsibility to take reasonable care of the Product you have bought. We are not responsible to you to the extent that the problem with your Product is caused by your incorrect use or care.

But we also understand that sometimes things don’t go according to plan. If there is a problem with your Product, just get in touch as described below and we’ll try and help you.

“I have received a faulty Product”

If you think the Product you received is faulty, please contact our customer service team by phone on +44(0) 333 3212222 or email at care@superdry.com. The team will tell you how to proceed. Please include as many details as possible about the fault.

“I have received an incorrect Product in my order”

If you have received an incorrect Product in your order, please contact our customer service team at care@superdry.com. We will then advise on how to proceed with the return. Please include as many details as possible about the incorrect item.

“A Product is missing from my order”

Sometimes we don’t send everything you’ve ordered at the same time, so please check your packing note and despatch emails to see if any of your items will be arriving separately.

If the packing note states an item should be in your parcel but it is not, please contact our customer service team at care@superdry.com, who will try to rectify the mistake as quickly as possible.

Our responsibility to you

We have taken every care in the preparation of the material on our Site. However, the material displayed on our Site is provided without any guarantees, conditions or warranties as to its accuracy or suitability for any particular purpose. If you notice a problem, feel free to let us know and we’ll see if we can try and fix it.

If the need arises, we may suspend access to our Site to carry out routine or emergency work. We will not be responsible if for any reason our Site is unavailable. We will not be responsible to you for any errors or omissions, or any technical problems you may experience, or any use you make of the material on the Site, any websites linked to it or any materials posted on it.

If we are in breach of these T&Cs, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you order the relevant Product or the time you otherwise use the Site.

Our total responsibility to you in relation to an order placed by you for a Product will be limited to the amount paid by you for the Product.

These limitations and exclusions do not affect your statutory rights and only apply to the extent permitted by applicable law. Nothing in these T&Cs shall limit our liability for personal injury or death caused by our negligence.

Because we sell Products for personal use only our responsibility to you shall not for any reason include any business losses such as lost data, lost profits, lost sales or business interruption.

Your use of the site

Intellectual property

“superdry” is a registered trade mark of DKH Retail Limited (trading as Laundry Athletics), a member of our group of companies. Members of our group of companies are the owners or the licensees of all trade marks, and all other marks, trade names, brand names, business names, illustrations, images, logos, registered or unregistered designs, copyrights and other intellectual property rights which appear on our Site.

You are licensed to use the material on the Site on a very limited basis: just to use the Site as intended and in accordance with these T&Cs for your own personal, non-commercial use. Nothing more, nothing less! You may not otherwise copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any part of our Site.

Submitting reviews and posting on our blog – keep it legal, keep it friendly, keep it clean!

The rules

Some areas of the Site allow you to enter content. We want everyone using the Site to have a good experience, so you promise that your content (“Content”) will not:

  • contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory;
  • promote sexually explicit material, violence or discrimination based on race, sex, religion nationality, disability, sexual orientation or age;
  • infringe any copyright, database right, or trade mark, or any other intellectual property rights of any other person;
  • be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person;
  • be used to impersonate any person, or to misrepresent your identity or affiliation with any person or give the impression that they emanate from us, if this is not the case; or
  • be used to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material.

Who owns content posted

By submitting Content you are granting us (and our group of companies) a perpetual, royalty-free, non-exclusive, irrevocable licence to reproduce, modify, translate, make available, distribute and sublicense the Content in whole or in part and in any form, including for marketing purposes in our own materials and on social media.

Your responsibilities

You will be responsible for all losses, costs and expenses reasonably incurred by us, all damages awarded against us by a court and all sums paid by us as a result of any settlement agreed by us because of:

  • any claim by any third party that your Content is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or is in breach of any applicable law, regulation or code of practice;
  • any claim by any third party that your Content infringes that third party’s copyright or other intellectual property rights; and
  • any claim by any third party that your Content breaches any confidentiality or privacy rights.

Removal of Content

We reserve the right to refuse to post Content on the Site or to remove Content already posted on the Site, although we do not actively moderate content posted.

You must not try to re-post Content that we have refused to post on the Site or that we have previously removed from the Site.

Viruses, hacking, scraping

You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored, or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you may commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

General

Third party services

We may from time to time make available through our Site certain services provided by third parties. To gain access to these services, you must register with these third parties and deal with them direct.

We have no control over the content of those third party sites or the performance of these services. Accordingly, you use these services at your own risk and we accept no responsibility for them or for any loss or damage that may arise from your use of them.

Events outside our control

We will not be responsible for any failure to perform, or delay in performance of, any of our obligations towards you that is caused by events outside our reasonable control including Acts of God, fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central Government or other competent authorities.

Severability

If any of these terms and conditions is held to be invalid, the remaining terms and conditions shall continue to be valid to the fullest extent permitted by law.

Entire agreement

These T&Cs contain the whole agreement between us and you relating to the supply of Products and/or your use of our Site. No additional terms or conditions requested or communicated in any way by you will form part of our contract whether accepted or not by an employee of ours.

Our right to vary these T&Cs

We may revise and amend these T&Cs from time to time. You will be subject to the terms and conditions in force at the time that you order Products from us or otherwise use the Site.

Law and jurisdiction

These T&Cs are subject to English law. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so in England, Scotland, Wales or Northern Ireland.

Complaints Policy

Superdry Complaints Procedure

If you are not satisfied with your purchase you can return it in accordance with our returns policy. If you are not happy with the response you receive or anything else about your experience with Superdry you can contact our customer services team directly by phone on 0333 3212222 or by email at care@superdry.com.

Once our customer services team have received your complaint we will acknowledge it by email within 24 working hours, so if we receive your complaint at 5pm on a Friday you will receive an acknowledgement by 5pm the following Monday.

If your issue is straightforward we will be in touch with a resolution within 72 working hours of sending the acknowledgment to you.

If you do not feel that your complaint has been fully resolved when you receive the final response from our customer services team please let our customer services team know and they will refer your complaint to our complaints team. Our complaints team will deal with your complaint in line with the timescales set out above.

If you are still unhappy with the resolution and you have purchased in store, you can contact a certified alternative dispute resolution provider to help negotiate a solution with us and we will co-operate fully with this process. The following providers can provide alternative dispute resolution services:

ProviderWebsite
Pro Mediate UK Limitedwww.promediate.co.uk
The Retail Ombudsmanwww.theretailombudsman.org.uk
Dispute Resolution Ombudsmanwww.ombudsman-services.org
NetNeutrals EU Limitedwww.netneutrals.com

If you have purchased from us online and are still unhappy with the resolution, you can submit your dispute for alternative dispute resolution online here:

http://ec.europa.eu/consumers/odr/

Gift Card Terms & Conditions of Sale

Gift Card Terms & Conditions of Sale

For security purposes we strongly recommend that you register your Superdry Gift Card online. This will provide protection should your card become lost, stolen or damaged (www.superdry.com/my-account/Gift-cards).

  • Gift Cards can be activated with a minimum value of £5 and have a maximum value limit of £500.
  • Gift Cards can be purchased in any UK Superdry stores.
  • Gift cards can be purchased online for delivery to the UK only.
  • Gift Cards are redeemable in Superdry UK stores only and online at www.superdry.com.
  • Gift Cards are only available in Sterling (GBP) only.
  • A maximum of 2 Gift Cards can be used per transaction online.
  • Gift Cards cannot be used to purchase Gift Cards or Vouchers.
  • Gift Cards cannot be exchanged for cash.
  • Gift Cards can be used for most purchases, although at certain times exclusions may apply and Superdry reserve the right to amend these at any time.
  • If the value of goods exceeds the value loaded on to the Gift Card the remainder must be paid using another payment method.
  • If the goods purchased total less than the value of this Superdry Gift Card, any remaining balance will remain on the Gift Card.
  • Gift Cards cannot be “topped-up” (this means you cannot add more money to an existing Gift Card balance) however balances can be transferred between cards (you can move the balances from several cards onto one card for your convenience).
  • Gift Cards are valid for 24 months from the activation date. Any remaining balance left on the card after 24 months will be removed and the card will become invalid and no longer available for use. Please look after your card and treat it like cash while it has an outstanding/existing balance.
  • Online orders for Gift Cards will be shipped separately to any product orders made in the same transaction.
  • Gift Cards purchases cannot be cancelled.

In cases where your Gift Card is lost or stolen, Superdry is unable to replace or reimburse the remaining balance on a card, unless it has been registered online. Superdry will only replace the balance remaining on the card account at the time of reporting the card as lost. Superdry cannot be held responsible for any balance lost on a Gift Card as a result of theft or fraud. Replacement cards will be posted to your registered home address only.

Where a product purchased with a Gift Card is subsequently returned, supported with the transaction receipt, the full price shown will be refunded onto a new Gift Card, however, if a receipt isn’t presented, the amount refunded onto the Gift Card will be at the current value of the product at the time of the return. If a refund is made for any purchase using a Gift Card combined with another method of payment, any refund amount owing will be credited to the other method of payment in the first instance (Debit/Credit Card, PayPal), and if the total to be refunded is more than originally paid using that payment method, any outstanding balance will be refunded to a new gift card which will be sent to you by post.

Superdry reserves the right to refuse to accept a Gift Card which it deems to have been tampered with, duplicated, damaged or which is otherwise suspected of being potentially fraudulent. Superdry reserves the right to revise and update the terms and conditions of our Superdry Gift Cards at any time. This does not affect your legal rights. Use of your Superdry Gift Card constitutes acceptance of the Terms and Conditions. Your Superdry Gift Card is the property of Superdry who maintains the right to cancel the card in situations where it may be deemed necessary.

Registering your Superdry Gift Card involves you disclosing personal information which includes your name, address, email address and phone number. This information will only be used for the purpose of the administration of your Gift Card. The Superdry Privacy Policy (www.superdry.com/privacy-policy) applies wherever you are required to provide any personal information.

Student Discount

10% off full price purchases, subject to availability. There are two routes available for discount: 1. A valid UNiDAYS account will be required to obtain the unique discount code. Code must be entered at checkout. 2. Log in to your valid UNiDAYS account at www.superdry.ie/student-discount Discount will automatically be applied to your basket. Cannot be used in conjunction with any other promotion or discount and cannot be used for the purchase of gift cards. Available online at www.superdry.ie only. Your statutory rights are not affected. Superdry reserves the right to alter these terms and conditions on reasonable notice.

Customer Credit - Terms and Conditions

Terms & Conditions for use of credit:

If you have had credit or the offer of credit applied to your account, please be aware of the following:

  • Superdry (‘We’, ‘Us’, ‘Our’) credit is redeemable against any of our merchandise online at www.superdry.com
  • Credit can only be redeemed against a registered email address, therefore an account will need to be created.
  • Credit is non-transferable, non-exchangeable, non-refundable and cannot be exchanged for cash.
  • The value of credit on the account will automatically be deducted at the checkout and will be reflected on the order confirmation and invoice.
  • If the value of goods exceeds the credit value loaded on to your account the remainder must be paid using another payment method.
  • Credit is only available for a limited time period. If credit is not used within the set time frame, the credit will expire.
  • Credit is only available for online orders and cannot be used for in store purchases including Kiosk orders.
  • Credit cannot be used to purchase Gift Cards.
  • Credit can be used for most purchases, although at certain times exclusions may apply and We reserve the right to amend these at any time.
  • If you wish to return items purchased using your credit, you may do so subject to our returns policy which can be found here.
  • If a refund is made for any purchase using credit combined with another method of payment and the total to be refunded is more than originally paid using your credit, then any outstanding balance will be refunded by the original payment method (debit/credit card or cash).

Rowan Cheshire’s £200 Superdry Voucher Prize Draw Terms and Conditions

Rowan Cheshire’s £200 Superdry Voucher Prize Draw Terms and Conditions

The promoter of the Rowan Cheshire’s £200 Superdry Voucher Prize Draw (“the Promotion”) is Superdry plc company number 07063562 with its registered address at Unit 60, The Runnings, Cheltenham GL51 9NW, UK (“we”, “our”, “us”, or the “Promoter”).

Who can enter

    1. The Promotion is open 28 January 2018 to 29th January 2018 to all residents of UK aged 16 or over on the closing date of the Promotion.

    2. The Promoter’s employees, their families or agents, Promoter affiliated companies, or any other person connected with the Promotion may not enter.

    3. We may ask you to confirm your eligibility to enter.

    4. By entering this Promotion, you agree to be bound by these terms and conditions and that our decision is final and binding in all matters relating to this Promotion. If you fail to comply with these terms and conditions your entry will automatically be void.

How to enter

    1. You will require access to the internet to enter and an Instagram account. It is your responsibility to ensure that your privacy settings are such that we are able to see your entry.

    2. You can enter the Promotion by commenting on the £200 Superdry voucher competition post on @rowancheshire Instagram account.

    3. Multiple comments or duplicate comments will not be deemed a valid entry. Do not create or use additional Instagram accounts for the sole purpose of entering this Promotion or you will be disqualified.

    4. Only posts received before 11:59pm on 29 January 2018 will be eligible for entry. Any posts after this will not be entered into the Promotion.

Prize

    1. The Prize for the Promotion is a £200 Superdry Voucher. There will be 1 winner selected. Winners will be chosen at random on or before 31 January 2018 from all entries received.

    2. The winner will be notified via Instagram and will receive a comment and Direct Message ("DM") from Rowan Cheshire.

    3. The winner will need to acknowledge the DM, and will then be required to provide an email address and UK delivery address for the Prize.

    4. If a winner does not respond within 7 days following notification or is not available, we reserve the right to select an alternative entrant to receive the Prize.

    5. The details of The Prize will be dispatched to the winner via message.

    6. There are no cash alternatives: the Prize must be accepted as offered, is non-transferable and subject to availability.

    7. We reserve the right to substitute the Prize or any part of it for an alternative of equal or greater value, if this is necessary for reasons beyond our control.

Rules for Entry

    1. You must comply with all of the rules regarding the use of Instagram including but not limited to any rules relating to the entry of Promotions.

    2. The Promotion is in no way sponsored, endorsed or administered by, or associated with Instagram. You understand and agree that, by entering the Promotion, you are providing your information, including personal data, to the Promoter and not to Instagram. By entering this Promotion, you release Instagram from any action or claim arising out of the Promotion. Any questions, comments or complaints regarding this Promotion must be directed to the Promoter, not Instagram.

    3. We may refuse to accept any entry at our absolute discretion, including any entry which is offensive or derogatory. Incomplete, bulk, automated and third party entries will be disqualified.

    4. We may alter, amend or withdraw this Promotion prior notice if necessary due to circumstances outside our reasonable control

    5. We do not accept responsibility for (i) network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry; (ii) any act or default of any third party supplier, which is outside our reasonable control.

    6. We accept no responsibility for any loss, damage, injury or disappointment suffered by any entrant resulting from entering this Promiotion or by your acceptance of a Prize. Nothing will exclude our liability for death or personal injury resulting from our negligence.

    7. Your information will only be used for the purposes of running the Promotion. We will process your personal data in accordance with the Data Protection Act 1998 and applicable laws.

    8. This Promotion, including these terms and conditions, are governed by the laws of England and Wales and you submit to the exclusive jurisdiction of the English courts in relation to any dispute arising under or in connection with the Promotion and/or these term and conditions.

20% off everything

20% off everything

This offer applies to purchases made online at Superdry.ie during the dates specified in the promotion only. To receive the discount online enter code ‘BLACK20’ at checkout. This promotion cannot be used in conjunction with any other promotion or discount, or for the purchase of gift cards. Household quantities only. Any refund will take into account the discount received. Superdry reserves the right to withdraw or change these terms and conditions on reasonable notice. Your statutory rights are not affected. Valid: 19/11/18 to 26/11/18.

Katie Summerhayes’ £200 Superdry Voucher Prize Draw Terms and Conditions

Katie Summerhayes’ £200 Superdry Voucher Prize Draw Terms and Conditions

The promoter of the Katie Summerhayes’ £200 Superdry Prize Draw (“the Promotion”) is Superdry plc company number 07063562 with its registered address at Unit 60, The Runnings, Cheltenham GL51 9NW, UK (“we”, “our”, “us”, or the “Promoter”).

Who can enter

    1. The Promotion is open on 28 January 2018 to 29 January 2018 to all residents of UK aged 16 or over on the closing date of the Promotion.

    2. The Promoter’s employees, their families or agents, Promoter affiliated companies, or any other person connected with the Promotion may not enter.

    3. We may ask you to confirm your eligibility to enter.

    4. By entering this Promotion, you agree to be bound by these terms and conditions and that our decision is final and binding in all matters relating to this Promotion. If you fail to comply with these terms and conditions your entry will automatically be void.

How to enter

    1. You will require access to the internet to enter and a Instagram account. It is your responsibility to ensure that your privacy settings are such that we are able to see your entry.

    2. You can enter the Promotion by commenting on the £200 Superdry voucher competition post on @summerhayeskatie Instagram account.

    3. Multiple comments or duplicate comments will not be deemed a valid entry. Do not create or use additional Instagram accounts for the sole purpose of entering this Promotion or you will be disqualified.

    4. Only posts received before 11:59pm on 29 January 2018 will be eligible for entry. Any posts after this will not be entered into the Promotion.

Prize

    1. The Prize for the Promotion is a £200 Superdry Gift Voucher. There will be 1 winner selected. Winners will be chosen at random on or before 31 January 2018 from all entries received.

    2. The winner will be notified via Instagram and will receive a comment and Direct Message ("DM") from @summerhayeskatie Instagram account.

    3. The winner will need to acknowledge the DM, and will then be required to provide an email address and UK delivery address for the Prize.

    4. If a winner does not respond within 7 days following notification or is not available, we reserve the right to select an alternative entrant to receive the Prize.

    5. The details of The Prize will be dispatched to the winner via message.

    6. There are no cash alternatives: the Prize must be accepted as offered, is non-transferable and subject to availability.

    7. We reserve the right to substitute the Prize or any part of it for an alternative of equal or greater value, if this is necessary for reasons beyond our control.

Rules for Entry

    1. You must comply with all of the rules regarding the use of Instagram including but not limited to any rules relating to the entry of Promotions.

    2. The Promotion is in no way sponsored, endorsed or administered by, or associated with Facebook. You understand and agree that, by entering the Promotion, you are providing your information, including personal data, to the Promoter and not to Promotion. By entering this Promotion, you release Instagram from any action or claim arising out of the Promotion. Any questions, comments or complaints regarding this Promotion must be directed to the Promoter, not Instagram.

    3. We may refuse to accept any entry at our absolute discretion, including any entry which is offensive or derogatory. Incomplete, bulk, automated and third party entries will be disqualified.

    4. We may alter, amend or withdraw this Promotion prior notice if necessary due to circumstances outside our reasonable control

    5. We do not accept responsibility for (i) network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry; (ii) any act or default of any third party supplier, which is outside our reasonable control.

    6. We accept no responsibility for any loss, damage, injury or disappointment suffered by any entrant resulting from entering this Promiotion or by your acceptance of a Prize. Nothing will exclude our liability for death or personal injury resulting from our negligence.

    7. Your information will only be used for the purposes of running the Promotion. We will process your personal data in accordance with the Data Protection Act 1998 and applicable laws.

    8. This Promotion, including these terms and conditions, are governed by the laws of England and Wales and you submit to the exclusive jurisdiction of the English courts in relation to any dispute arising under or in connection with the Promotion and/or these term and conditions.

Win the island life with a trip to Obonjan, Croatia Terms and Conditions

Win the island life with a trip to Obonjan, Croatia Terms and Conditions

    1. Prize draw open to over 18's resident in United Kingdom, Germany, France, Netherlands Belgium and Finland only, excluding employees of SuperGroup and their immediate families, their agents or anyone professionally associated with the creation and administration of this promotion.
    2. It is each participant’s responsibility for ensuring that, in entering the promotion, you are complying with all applicable laws in your territory.
    3. Promotion period: 00.01 on 13th November 2017 (GMT) until 23.59 on 5th February 2018.
    4. Entry is free of charge. New subscribers to the Superdry email newsletter (either online or in store) will automatically be entered into the prize draw when they sign up. Existing subscribers to the Superdry email newsletter will be able to enter online at [link] or instore by submitting an entry card. Entrants will require a valid email account as the winner will be notified by email. Only one entry per person.
    5. There is one first prize, which consists of a trip to Obonjan, Croatia for four (aged at least 18 years of age) travelling together, including the following:
      • VIP airport lounge prior to departure from your home country
      • Return economy flights – [LIST AIRPORTS if applicable] to and from Obonjan
      • Luxury return airport transfers – Obonjan airport to and from hotel
      • 7 nights accommodation in 2 deluxe bell tents;
      • Access to all events and activities on the Island;
      • x2 60 minute massages per person;
      • 1 hours jet ski hire for each person;
      • A goPro Hero5 and accessory pack;
      • £1,000 spending money to share

    1. A winner for the first prize will be selected in a random draw from all valid entries received by the closing date by an independent third party within 3 working days of the closing date. Hundreds of additional prizes during the promotional period, each weekly draw will award the following:
      • x1 6 month music subscriptions
      • x1 Instant Snapshot Cameras
      • x1 Essential Travel Tech Packs
      • x50 Essential Travel Tech Packs
      • x10 £50 Superdry gift card
      • x1 £100 Superdry gift card

    1. There will be weekly prize draws for the other prizes listed above. Winners for the weekly prize draws will be selected on Tuesday each week during the promotional period from all valid entries received by 11.59pm on the Monday of the relevant week in random draws by an independent third party.
    2. Winners will be notified by email within 5 working days of the draw date. Winners must confirm their identity and age, if requested.
    3. The winner of the main prize will be announced by 1st March 2018.
    4. If a winner is uncontactable following reasonable efforts or does not respond to notification, after 5 working days they will be disqualified and an alternate winner will be selected as above.
    5. Travel dates and locations are subject to availability. The trip must be taken before [30th October] 2018 excluding Christmas, Easter and all bank holidays. Extensions to this date will not be permitted. If the winner is unable to travel during this time-frame, the prize will be forfeited.
    6. Bookings must be made through the Promoter’s agent Black Tomato. The winner of the prize will be subject to Black Tomato’s terms and conditions, which are available on request and will be provided to the winner. Bookings must be made a minimum of 8 weeks in advance. Travel insurance and obtaining necessary travel documents (e.g. passports and visas) is the responsibility of the prize winner. All travellers must have a valid insurance policy for travel. Some activities will have age, health, height and/or weight restrictions. Travel to and from home and airport is not included.
    7. There is no cash alternative to the prize.
    8. In the event of unforeseen circumstances the Promoter reserves the right to substitute an alternative of equal or greater value for any prize or element included in the prize.
    9. The winner will be announced by the Promoter on its website and/or its social media accounts.
    10. Unless otherwise agreed in writing by the Promoter, prizes will only be available directly to the winning entrant.
    11. By entering, participants are agreeing to the terms of the Promoter’s privacy policy located at www.superdry.com/privacy-policy. Participant’s details will be used to administer the promotion as well to notify participants by email of products, promotions, competitions and special offers that may be of interest. Participants consent to receiving such notifications by entering the competition but can unsubscribe at any time via the email or by calling Customer Service on +44 333 321 2222
    12. By entering this promotion participants agree that their details, including name, may be used by the Promoter for advertising and publicity purposes. The Promoter retains the right to use photographs of the winners taken by the Promoter or its agent in publicity in relation to marketing the Promoter’s products.
    13. The Promoter assumes no responsibility for damages, losses, injuries or disappointment suffered by any participant resulting from participation in the competition and/or acceptance of the prize.
    14. If for any reason the Promotion is not capable of running as planned for reasons (including but not limited to tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of the Promoter which corrupt or affect the administration, security, fairness, integrity or proper conduct of this promotion), the Promoter reserves the right (subject to any written directions given under applicable law) to disqualify any individual who tampers with the entry process and to cancel, terminate, modify or suspend the promotion.
    15. If an act, omission, event or circumstance occurs which us beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions the Promoter will not be liable for any failure to perform or delay in performing its obligation.
    16. This promotion will be governed by the laws of England and the exclusive jurisdiction of the English courts.
    17. Promoter: SuperGroup plc, Unit 60, The Runnings, Cheltenham, Gloucestershire, GL51 9NW, UK.

Superdry #WinThisJacket Competition

Superdry #WinThisJacket Competition

The promoter of Superdry #WinThisJacket Competition (“the Promotion”) is Superdry plc of Unit 60, The Runnings, Cheltenham, Gloucester GL51 9NW (“we”, “our”, “us”, or the “Promoter”).

Who can enter

    1. The Promotion is open to all Twitter followers of @superdry who are residents of the UK and aged 16 or over on the date of the Promotion.

    2. The Promoter’s employees, their families or agents, Superdry affiliated companies, or any other person connected with the Promotion (including the Social Chain Ltd) may not enter.

    3. We may ask you to confirm your eligibility to enter.

    4. By entering this Promotion, you agree to be bound by these terms and conditions and that our decision is final and binding in all matters relating to this Promotion. If you fail to comply with these terms and conditions your entry will automatically be void.

How to enter

    1. You will require access to the internet to enter and a Twitter account. It is your responsibility to ensure that your privacy settings are such that we are able to see your entry.

    2. The Promotion will be run every Wednesday from 10th January to 28th February 2018.

    3. You can enter the Promotion by retweeting the competition post on the @Superdry Twitter handle, which is posted at 11:00am each Wednesday.

    4. Only one retweet per week will be needed to enter the Promotion. Multiple retweets, duplicates or shares of other user’s tweets will not be deemed a valid entry and multiple entries will not be accepted. Do not create or use additional Twitter accounts for the sole purpose of entering this Promotion or you will be disqualified.

    5. Only tweets received before 23:59 on each 10th January to 28th February 2018 will be eligible for entry.

Prize

    1. There is one prize each Wednesday from 10th January to 28th February 2018. Each prize will be specified each Wednesday in the competition post on the @Superdry Twitter handle (“Prize”).

    2. Each winning retweet will be chosen at random. There will only be one winner in relation to each Wednesday Promotion. The selection is final and no correspondence will be entered into.

    3. Each winner will be notified via twitter on the following Thursday and will receive a Direct Message (‘DM’) from @superdry.

    4. Each winner will need to acknowledge the DM, and will then be required to submit their name, address, e-mail address, and gender to claim the Prize.

    5. If a winner does not respond within 7 days following notification or is not available, we reserve the right to select an alternative entrant to receive the Prize.

    6. There are no cash alternatives: The Prize must be accepted as offered, are non-transferable and subject to availability.

    7. We reserve the right to substitute the Prize or any part of it for an alternative of equal or greater value.

Rules for Entry

    1. You must comply with all of the rules regarding the use of Twitter including but not limited to any rules relating to the entry of prize draws on Twitter.

    2. You may only use a Twitter account to enter the Promotion.

    3. The Promotion is in no way sponsored, endorsed or administered by, or associated with, Twitter. You understand and agree that, by entering the Promotion, you are providing your information, including personal data, to the Promoter and not to Twitter. By entering this Promotion, you release Twitter from any action or claim arising out of the Promotion. Any questions, comments or complaints regarding this Promotion must be directed to the Promoter, not Twitter.

    4. We will not pay any expenses incurred in connection with the Promotion, including acceptance and use of the Prize.

    5. We may refuse to accept any entry at our absolute discretion. Incomplete, bulk, automated and third party entries will be disqualified.

    6. We may alter, amend or withdraw this Promotion without prior notice if necessary due to circumstances outside our reasonable control.

    7. We do not accept responsibility for (i) network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry; (ii) any act or default of any third party supplier, which is outside of our reasonable control.

    8. We accept no responsibility for any loss, damage, injury or disappointment suffered by any entrant resulting from entering this Promotion or by your acceptance of a prize, or any damage to your or another person’s computer or mobile phone equipment as a consequence of downloading any material relating to this Promotion. Nothing will exclude our liability for death or personal injury resulting from our negligence.

    9. Your information will only be used for the purposes of running the Promotion. We will process your personal data in accordance with the UK Data Protection Act 1998 and applicable laws.

    10. This Promotion, including these terms and conditions, are governed by the laws of England and Wales and you submit to the exclusive jurisdiction of the English courts in relation to any dispute arising under or in connection with the Promotions and/or these terms and conditions.

Win a £500 voucher

Win a £500 voucher

You may sign up to our Newsletter by ticking the appropriate box during registration, or separately on our Newsletter sign up box on the Superdry.com homepage. Newsletter sign-ups will be entered into a draw to win a £500 voucher to be spent at Superdry.com. Winners will be drawn at random on a monthly basis and contacted by email. You may only enter into the draw once. Multiple email sign ups or entries from the same registrant will be disqualified.

#MySuperdry Terms and Conditions

#MySuperdry Terms and Conditions

The promoter of the #MySuperdry campaign and monthly prize draw` (“Prize Draw”) is SuperGroup plc company number 07139142 with its registered address at Unit 60, The Runnings, Cheltenham GL51 9NW, UK (“we”, “our”, “us”, or “Superdry”).

Who can take part?

    1. The #MySuperdry campaign period runs from 25 April 2017 to 31 August 2017. During the campaign period there will be a monthly Prize Draw on 31 May, 30 June, 31 July, and 31 August.
    2. The Prize Draws are open to all entrants aged 18 or over on the closing date of that month’s Prize Draw.
    3. Superdry’s employees, families, agents, affiliated companies, or any other person connected with the Prize Draw may not enter the Prize Draws.
    4. We may ask you to confirm your eligibility to take part.

How to take part?

    1. You will require access to the internet to take part and a Twitter or Instagram account. It is your responsibility to ensure that your privacy settings are such that we are able to see your entry.
    2. You can take part in the #MySuperdry campaign and enter each Prize Draw by uploading a photo of yourself wearing Superdry clothing or accessories to your personal Instagram or Twitter account using the hashtag #mysuperdry. By doing this you consent to Superdry using that photo in accordance with these Terms and Conditions, and you also confirm that you have read, understood and agree to these Terms and Conditions.
    3. Your photo should only be of yourself. Make sure that no one else can be identified from the photo unless they are over 18 and have expressly consented to you using their picture for the campaign and Prize Draw. By using #mysuperdry you confirm you have this consent.
    4. Only one tweet or post will be needed to enter each month’s Prize Draw. Multiple retweets, duplicates or shares of other user’s tweets or posts will not be deemed a valid entry and multiple entries in a single day will not be accepted. Do not create or use additional Twitter or Instagram accounts for the sole purpose of entering the Prize Draw or you will be disqualified.

    5. Only entries received before 11:59pm on day of the Prize Draw will be eligible for entry into that month’s Prize Draw. Any tweets and posts after this will not be entered into that month’s Prize Draw.
    6. No purchase is necessary.

Photos, use of photos

    1. You must either own the copyright in the photo or have permission from the owner to use it for these purposes and you hereby warrant that you grant to Superdry all licences required by these Terms and Conditions. You confirm that the photo does not infringe the intellectual property or other rights of any third party.
    2. You must not upload or use #MySuperdry on any post or photo which is inappropriate. Entries with inappropriate photos will not be entered into any Prize Draw. For guidance, inappropriate photos include photos which are indecent, offensive or immoral, infringe the intellectual property or other rights of a third party, encourage or incite violence or discrimination or invade another person’s privacy. This list is not exhaustive. Superdry will have sole discretion as to what constitutes an inappropriate photo, and Superdry reserves the right to report inappropriate photos to the relevant social media platform.
    3. By uploading your photo and using #MySuperdry you grant to Superdry a worldwide licence to use, copy and publish your photo in the following ways:
      • a.Superdry may post, re-post and use your photo on the same or any other Superdry social media channel. This use may include Superdry’s own text and comments on your original post and photo;
      • b.Superdry may post your photo and your name on Superdry’s #MySuperdry landing page and gallery on any Superdry website, or on any other page of any Superdry website, including the home page or any product page; and
      • c.Superdry may publish your photo on its multi-media screens in any Superdry Store.
    4. In addition to the above, Superdry may contact you to ask your permission to use your photo in direct marketing activities, such as email newsletters and printed marketing and advertising materials. Any such use is likely to involve the editing or amendment of your original photo. Superdry will use the messaging service on the social media channel on which you published your #MySuperdry photo. This message will set out the details of the proposed use. If you consent to this use, please respond using the terms specified in that message (for example we may ask you to message #yessuperdry or #mysuperdryconsent). If you do not respond or send any other response we will not use your photo for these purposes. If you do consent, you will be granting Superdry an irrevocable worldwide licence to use, copy and publish your photo in the manner set out in Superdry’s message to you.
    5. You can ask us to stop using your photo and to delete Superdry’s use of your photo at any time (unless you have consented under paragraph 14 above). To do so, simply send us an email at socialmedia@supergroup.co.uk.
    6. Superdry will decide whether your photo is used by Superdry in its #MySuperdry campaign, and whether it is included in the #MySuperdry home page gallery. Superdry is under no obligation to use your photo.
    7. The licence you grant to Superdry is royalty-free, and Superdry will not make any payment, whether in cash or in kind, to you for any use of your photo or any other materials.
    8. Photos you post on social media, or which Superdry may use under these Terms and Conditions, may be open to comments from other users or reposted or used by other users which will not be within Superdry’s control. Superdry will not be responsible for any third party comments, reposting or use.

Prize

    1. The prize in each month’s Prize Draw is £200-worth of vouchers to spend with Superdry.
    2. The winning entry for each month’s Prize Draw will be selected by Superdry based on the best photo and the most individual look. Superdry’s selection will be final, and no correspondence will be entered into. There will be one winner for each month’s Prize Draw, announced on the following dates:
      • a. May Prize Draw announced on 5 June 2017
      • b. June Prize Draw announced on 4 July 2017
      • c. July Prize Draw announced on 2 August 2017
      • d. August Prize Draw announced on 5 September 2017
    3. The winner will be notified via Twitter or Instagram and will receive a direct message from @superdry or @superdryglobal.
    4. The winner will need to acknowledge the message, and will then be required to submit their name, address, e-mail address, and gender to claim the prize.
    5. If the winner does not respond within 7 days following notification or is not available, Superdry reserves the right to select an alternative entrant to receive the prize.
    6. Superdry will dispatch the prize to the winner via post.
    7. There are no cash alternatives: the prize must be accepted as offered, is non-transferable and subject to availability.
    8. We reserve the right to substitute the prize or any part of it for an alternative of equal or greater value, if this is necessary for reasons beyond our control.

Rules for Entry

    1. You must comply with all of the rules regarding the use of Twitter and Instagram including but not limited to any rules relating to the entry of prize draws.
    2. The campaign and Prize Draw are in no way sponsored, endorsed or administered by, or associated with, Twitter or Instagram. You understand and agree that, by taking part in the campaign and entering the Prize Draw, you are providing your information, including personal data, to the Promoter and not to Twitter or Instagram. By taking part in this campaign and entering this Prize Draw, you release Twitter and Instagram from any action or claim arising out of the Prize Draw. Any questions, comments or complaints regarding this campaign and Prize Draw must be directed to the Promoter, not Twitter or Instagram.
    3. We will not pay any expenses incurred in connection with the Prize Draw, including acceptance and use of the prize.
    4. We may refuse to accept any entry at our absolute discretion. Incomplete, bulk, automated and third party entries will be disqualified.
    5. We may alter, amend or withdraw this Prize Draw without prior notice if necessary due to circumstances outside our reasonable control.
    6. We do not accept responsibility for (i) network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry; (ii) any act or default of any third party supplier, which is outside of our reasonable control.
    7. We accept no responsibility for any loss, damage, injury or disappointment suffered by any entrant resulting from entering this Prize Draw or by your acceptance of a prize, or any damage to your or another person’s computer or mobile phone equipment as a consequence of downloading any material relating to this Prize Draw. Nothing will exclude our liability for death or personal injury resulting from our negligence.
    8. Your information will only be used for the purposes of running the Prize Draw and for the purposes set out in these terms and conditions. We will process your personal data in accordance with the UK Data Protection Act 1998 and applicable laws.
    9. This Prize Draw, including these terms and conditions, are governed by the laws of England and Wales and you submit to the exclusive jurisdiction of the English courts in relation to any dispute arising under or in connection with the Prize Draw and/or these term and conditions.

Women’s Underwear Promotion Terms & Conditions

*While stocks last. Offer cannot be used in conjunction with any other promotion or discount. If you return any one item, you must pay the full retail price of the other items.

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